Refunds and Withdrawal

1. Contact and order identification

Send withdrawal notices, refund requests and complaints to info@guruscribe.ai, or by post to Zaur Ismailov pr Beograd, 12 Cika Ljubina Street, 3rd floor, 11102 Belgrade (Stari Grad), Serbia. Telephone: +381653215138. Include your name, contact email, purchase date and order/PayPal transaction reference, and a file ID if relevant. Guests can submit requests without creating an account. Do not send passwords, API secrets or complete card details.

2. Consumer withdrawal

A consumer generally has 14 days from conclusion of an online service contract to withdraw without giving a reason. Send an unequivocal statement before the deadline. A reason, our approval, or use of a particular form is not required. Statutory extensions and any more favourable mandatory rights remain applicable.

Starting processing does not automatically remove withdrawal rights. A proportionate charge for service already supplied, or an exception for full performance or digital content, applies only if the relevant legal conditions have actually been met, including any required express request/consent, acknowledgement and durable-medium confirmation. Accepting general terms or clicking PayPal alone is not treated as satisfying every such condition. We do not apply a blanket “no refunds” rule to digital services.

3. Refunds and service problems

Where withdrawal requires reimbursement, we return the amount due without undue delay and within the statutory 14-day period, normally using the original payment method and without charging a refund fee. The amount due depends on applicable law and any lawfully chargeable performance. Promotional credit that was never paid for has no cash refund value.

For duplicate payments, uncredited API funds, inaccessible paid results or failed processing, contact us with the order reference. We investigate and provide the applicable correction, restoration, price reduction or refund. These remedies are not restricted to the withdrawal period. Deleting a source file at the end of the disclosed 24-hour window does not remove a valid complaint about the service supplied.

4. Complaints and escalation

We record consumer complaints and confirm receipt. For Serbian consumer complaints we provide a written or electronic response within eight days, including our decision and proposed resolution; we observe the applicable resolution deadline, ordinarily 15 days for this service, and seek any agreement required for an extension. Other mandatory deadlines apply where relevant.

If unresolved, Serbian consumers may use the competent out-of-court consumer dispute-resolution body after first complaining to us; participation is mandatory for us where Serbian law requires it. Courts and competent consumer authorities remain available. PayPal’s own dispute process is additional and does not replace your statutory rights.

5. Optional withdrawal statement

To: Zaur Ismailov pr Beograd, info@guruscribe.ai, 12 Cika Ljubina Street, 3rd floor, 11102 Belgrade (Stari Grad), Serbia. I hereby notify you that I withdraw from my contract for the following service: [service/order reference]. Contract date: [date]. Consumer name: [name]. Consumer address: [address]. Contact email: [email]. Date: [date]. Signature: [only if submitted on paper].

You can use this statement or write your own clear notice. Keep a copy and proof of sending. The statement is not submitted simply by viewing or printing this page.